Frequently Asked Questions

At least once per year for regular wood use. High-use homes may need mid-season checks, especially in colder Canadian climates where extended burns increase creosote.

Yes—services are available in every province and territory. See the catalog filters for province-specific lead times. Northern and remote communities may have seasonal windows due to road access.

Yes. Many services include HEPA collection and low-impact materials. We follow Canadian environmental guidance for dust containment and proper disposal.

We provide inspection notes informed by WETT expectations; certification requests may require third-party evaluators depending on jurisdiction. Ask if your insurer requires WETT certification specifically.

We align work with CSA B365 (installation and maintenance of solid-fuel appliances), local building bylaws, and manufacturer requirements. Gas systems are reviewed with CSA B149 context.

Very cold Canadian temperatures increase stack draft at start-up but can cool flue gases quickly, condensing creosote. Burn seasoned hardwood, keep flue gas temps stable, and schedule mid-season sweeps if usage is high.

Pricing varies by region and roof access. Typical residential sweeps range from CAD $160–$320; multi-storey or difficult roofs may be higher. Quotes are provided before work starts.

Yes. Some municipalities (e.g., portions of Metro Vancouver and Montréal) have seasonal rules and appliance requirements. We’ll advise on applicable local bylaws during booking.

Yes. Annual checks for venting, CO leaks, glass seals, and combustion are recommended. Work references CSA B149. Cleaning of glass and media improves safety and appearance.

We remove old nests when permitted and install pest-resistant caps. Some species are protected—service may be timed to avoid active nesting periods per Canadian wildlife regulations.

We document damage with photos and written findings suitable for most Canadian insurers. Post-event Level II/III inspections may be required before repair or relining.

Yes, with safety considerations for ice and snow. Roof access may be rescheduled in storms; interior cleanings proceed with floor-to-ceiling containment to protect your home.

Peak season is September–January. Off-peak bookings (spring/summer) typically have faster turnaround across Canada.

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